Frequently Asked Questions
Do you offer discounts for bulk orders?
The discount generally depends on the quantity required and will be tailored to each individual customer.
Give us an email or call and we can discuss this further.
Will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: Our emails might be going to your junk or spam folder, There might have been a misspelling when you entered your email address during checkout, Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through, To be on the safe side, we encourage our customers to provide an alternate email to (firstname.lastname@example.org)
What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.
Why do you need my phone number?
Some of our deliveries our couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. www.ergofurniture.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
I have just placed my order, how long will delivery take?
If you ordered before 12:00pm we can guarantee next day delivery. Additionally if you require a set date/time please add this into the extra information box or drop us an email. If you asked for the free installation service then your item will be delivered and installed between 7 - 12 days. A member of our team will contact you to arrange this.
For more information regarding delivery and installation, please check our delivery policy .
If you have any specific questions regarding our products, please drop us an email or call and we will be able to answer them for you.